Refund Policy

Last updated: 5 November 2026

14-day refund

If you are not happy with PolySubs Premium, you can ask for a full refund within 14 days of any payment, including the first payment and renewals.

How to ask for a refund

Email ngs.newgenservice@gmail.com with the email address you used to pay and your order number (it is in your receipt email). We reply within 3 business days.

How refunds are paid

Refunds are processed by Lemon Squeezy, our merchant of record, to your original payment method. Depending on your bank, the money can take 5–10 business days to appear. When a refund is issued, the license key for that payment is deactivated.

Cancelling without a refund

You can cancel your subscription at any time to stop future renewals. Premium stays active until the end of the period you already paid for.